Refund Policy

1. Our Approach to Refunds

We want you to feel good about your Trusted Friend subscription. If a Plus or Premium plan isn't working out for you, you can request a refund directly from your account — no need to dig through emails or call anyone.

2. How to Request a Refund

• Go to your Profile page, open the Settings tab
• Find the "Billing & Refunds" section and click "Request a Refund"
• Tell us briefly why you'd like a refund
• Our team reviews requests and follows up by email, typically within a few business days

3. What Happens When a Refund Is Approved

Once approved, your payment is refunded through Buy Me a Coffee (our payment processor and Merchant of Record) back to your original payment method. Refunds can take up to 10 business days to appear on your statement, depending on your bank or card issuer. Your subscription is cancelled at the same time, and your account reverts to the free Basic plan.

4. Eligibility

We review every request individually, but generally:

• Requests made within 14 days of a charge are usually approved without issue
• Requests for older charges are considered case by case
• Partial refunds may be issued for partially-used billing periods, at our discretion
• Subscriptions granted for free by an admin (e.g. comped access) aren't eligible, since no payment was made

5. Questions

If you have any questions about a charge or a refund request, reach out at support@trustedfriend.art or via our Contact page.